Privacy policy

Privacy Policy

Last Updated: 10 Aug 2026

At NCC Journey, we respect your privacy and are committed to protecting the personal information shared by our customers and visitors. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or make a purchase through nccjourney.in.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you browse our website, place an order, contact us, or use our services, we may collect information such as:

  • Full name

  • Email address

  • Mobile/WhatsApp number

  • Billing and shipping address

  • Order and purchase details

  • Payment-related information

  • Information provided while contacting customer support

  • Any photographs or videos submitted for return/refund verification

We collect only the information reasonably required to process your order and provide our services.

2. How We Use Your Information

Your information may be used to:

  • Process and deliver your orders

  • Provide customer support

  • Respond to queries and complaints

  • Process eligible returns or refunds

  • Verify damaged or defective products

  • Send order-related notifications

  • Improve our website, products, and customer experience

  • Prevent fraudulent or unauthorized transactions

  • Comply with applicable legal requirements

We do not use your personal information for purposes unrelated to our services without appropriate consent.

3. Payment Information

Payments may be processed through third-party payment gateways. NCC Journey does not intentionally store your complete debit card, credit card, UPI PIN, banking password, or other sensitive payment credentials.

Payment information is handled by the respective payment service provider according to its own privacy and security policies.

4. Sharing of Information

We may share necessary information with trusted third parties only when required to provide our services, including:

  • Shipping and logistics partners

  • Payment gateway/service providers

  • Website and technology service providers

  • Customer-support service providers

  • Government authorities or law-enforcement agencies where legally required

We do not sell or rent your personal information to third parties.

5. Cookies

Our website may use cookies and similar technologies to improve website functionality, understand visitor behaviour, remember preferences, and improve the overall user experience.

You may be able to control cookies through your browser settings. Disabling certain cookies may affect some website functionality.

6. Data Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, misuse, alteration, disclosure, or destruction.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

7. Children's Privacy

Our website is primarily intended for customers who are legally capable of entering into transactions. If you are a minor, you should use the website and place orders with the involvement and permission of your parent or legal guardian.

8. Your Information Rights

Depending on applicable law, you may request access to, correction of, or deletion of certain personal information held by us.

For privacy-related requests, please contact us at:

Email: thenccjourney@gmail.com

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, practices, or applicable laws.

Any updated version will be published on this page with a revised "Last Updated" date.

10. Contact Us

If you have any questions regarding this Privacy Policy or how your information is handled, please contact:

NCC Journey
Website: nccjourney.in
Email: thenccjourney@gmail.com