Shipping policy

Shipping Policy

Last Updated: 10 Aug 2026

At NCC Journey, we aim to deliver your books safely and efficiently to your provided delivery address.

1. Order Processing

Orders are generally processed after successful order confirmation and payment.

Order processing time: 01 day

Orders may take additional time during:

  • Sales and promotional periods

  • Product launches

  • Holidays

  • Unexpected operational or logistics issues

  • Circumstances beyond our reasonable control

2. Shipping Time

After dispatch, the estimated delivery time is:

Estimated delivery: 4-6 days

Delivery timelines are estimates and may vary depending on the destination, courier service, weather, holidays, public events, or other circumstances beyond our control.

3. Shipping Charges

Applicable shipping charges, if any, will be displayed during the checkout process before the order is confirmed.

Any applicable free-shipping offers will be subject to the terms displayed on the website at the time of purchase.

4. Shipping Address

Customers are responsible for providing a complete and accurate shipping address, including:

  • Full name

  • House/building number

  • Street/locality

  • City

  • State

  • PIN code

  • Valid mobile number

NCC Journey will not be responsible for delivery delays or failed deliveries caused by an incorrect, incomplete, or inaccurate address or contact information provided by the customer.

5. Tracking

Where tracking is available, customers may receive tracking information after the order has been dispatched.

Customers should use the tracking information to monitor the shipment.

6. Delayed Delivery

Occasionally, delivery may be delayed due to circumstances beyond our control, including:

  • Courier delays

  • Weather conditions

  • Natural events

  • Public holidays

  • Transportation disruptions

  • Incorrect address information

  • Local delivery restrictions

  • High shipping volumes

If your order appears significantly delayed, please contact us with your order number.

7. Damaged Parcel

If the parcel appears damaged, torn, opened, or tampered with at the time of delivery, customers are advised to:

  1. Record the condition of the parcel.

  2. Record a continuous parcel-opening video.

  3. Open the parcel carefully.

  4. Check the condition of the book immediately.

  5. Contact NCC Journey if the book is damaged.

The parcel-opening video is particularly important for any subsequent damage claim.

8. Mandatory Opening Video for Damage Claims

Customers must record a continuous video while opening the parcel if they wish to claim a refund or replacement for a damaged book.

No valid parcel-opening video may result in the damage claim being rejected.

Please refer to our Return & Refund Policy for complete eligibility requirements.

9. Undelivered or Returned Shipments

If a shipment is returned to us because of an incorrect address, repeated delivery failure, refusal to accept the parcel, or other customer-related reasons, additional shipping charges may apply if the customer requests re-dispatch.

Any refund in such cases will be considered according to the circumstances of the order and applicable policy.

10. Contact Us

For shipping-related questions, please contact:

NCC Journey
Email: thenccjourney@gmail.com

Please keep your order number available when contacting us about a shipment.